Now Earn Rs.200 from your first matching pair onwards, Left EV 1000: Right EV 1000 = Rs.200/-

Product Return Policy

1. Product Return Policy: -Valuue.in has adopted the following policy, in respect of handling product return and refund. The purpose of this policy is to establish a clear understanding between Valuue.in and its direct sellers, defining the conditions under which goods may be returned for replacement or refund credit.

 
2. Objectives of Product Return Policy:

Meet guidelines of the Direct Selling framework

3. Definitions: -

    a. Return(Buyback/repurchase):is the process of a Direct Seller taking previously purchased products back to Valuue.in, and in turn, receive a refund by online money transfer through NEFT/RTGS or exchange for another item (identical or different)

    b. Refund: Payback of money.
    c. Saleable: Saleable means, with respect to goods and/or services, unopened, unused, marketable, which has not expired, and which is not seasonal, discontinued or special promotion goods and/or services.

    d. Non-saleable: Non-saleable are products that have been used or damaged at the buyer's end.

    e. “Cooling-off Period” means a period of 30 days commencing from the date when the Direct Seller and Valuue.in entering into an agreement within which the Direct Seller may repudiate the         agreement without being subject to a penalty for breach of contract;
    f. Direct Seller Price: Direct Seller price is a price including an applicable tax on which direct seller purchases product from Valuue.in


4. Conditions for return

Valuue.in, going beyond Customer Satisfaction and bringing about Customer Success.
Valuue.in pursues simple Philosophy, selling quality products at affordable prices, and allowing its Customer/ Direct Sellers to purchase the right amount at the right time. 

 
The refund policy is applicable only for products in marketable condition and accompanied by an invoice in the name of the buyer. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Valuue.in registered Direct Seller/Registered Customer to follow the Customer Product Refund Policy in letter and spirit.


Direct Seller may return the products as per the below guidelines


Buyback/Repurchase conditions:-

Category

Condition of product

Period

Invoice

Payment

a. During Cooling off period


b. General Buyback /repurchase (During routine business transactions)


c. Upon termination of agreement/Contract
Saleable

15 days (or as applicable on specific product information page)

Yes

No



Direct Seller Price

Direct Seller Price less GST

(GST will be deducted from Direct Seller Price)
Received in damaged condition

Saleable / 

Non Saleable
7 days

(or as applicable on the specific product information page)
Yes

No

Direct Seller Price

Direct Seller Price less GST (GST will be deducted from Direct Seller Price)
Not completely satisfied with the product quality
Saleable / 

Non Saleable
15 days 

(or as applicable on the specific product information page
Yes

No
Direct Seller Price

Direct Seller Price less GST (GST will be deducted from Direct Seller Price)
  

Steps involved for return: -


    a. Return Request has to be created in the user's dashboard -  if you need any assistance you can email Customer Support Centre, details are as under        


Modes
Timings
Email – support@valuue.in
24*7
Customer Support Centre
Between 9 am to 5 pm from Monday to Friday
(Except national holidays)
   b. Fill in details and send an email to support@Valuue.in.

    
5. Impact due to return:- Due to return of product Points / EV adjustment impact will be reflected in 

    a. Personal EV 

    b. Upline Group EV


6. Refund of money- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund by online money transfer through NEFT/RTGS.


7. Timelines: 

a. Inspection – Within 7 days after receipt of material in the warehouse. 

b. Refund – Within 7 days after inspection of material.
c. Return - Kindly send us/ upload images and videos as part of the damage /replacement claim